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1. Why has my bill changed?
2. Have my rates increased?
3. What has changed on my bill?
4. Has there been any change to the line item 'Electricity'?
5. What is included in the line item 'Delivery'?
6. What is included in the line item 'Regulatory charges'?
7. Has there been any change to the 'Debt retirement charge'?
8. How can I compare these new line items with my previous
bills?
9. What is the adjustment factor?
10. How can I determine my adjustment factor?
11. What electricity charges are based on 'Adjusted usage
in kilowatt-hours'?
12. What electricity charges are based on 'Metered usage
in kilowatt-hours'?
13. What is this electricity comparison chart? How can I
read it?
14. The electricity comparison chart looks different. What
has changed?
15. Where can I get more information about managing my electricity
use and energy conservation?
16. Why is the electricity comparison chart displaying estimated
usage?
17. What is Standard Supply Service?
18. I can no longer find the payment options on my bill.
Where are they located?
19. Where can I find out more about the changes to my bill?
Why has my bill changed?
The Ontario government wanted to simplify and standardize electricity
bills for Ontario consumers, so they are easy to read and contain all
the information consumers need to understand their electricity use. Find
out more (PDF 106 KB).
Have my rates increased?
No, there is no increase in your rates; we've only changed how the charges
appear on your electricity bill.
What has changed on my bill?
The main change is your bill now has four line items. Previously, there
were five line items on your bill. The new line items are:
- Electricity: 750 kWh @ 4.7000 cents
XXX kWh @ 5.5000 cents
- Delivery
- Regulatory charges
- Debt retirement charge
Has there been any change to the line item 'Electricity'?
Other than the new name (formerly the 'Cost for electricity') there has
been no change to this charge. As your electricity distributor, we pass
the 'Electricity' charges to you with no mark-up or profit.
What is included in the line item 'Delivery'?
The line item 'Delivery' now includes variable and fixed distribution
charges, transmission network and transmission connection charges. See
Bill Comparison (PDF 85 KB).
What is included in the line item 'Regulatory charges'?
The line item 'Regulatory charges' includes the cost of services required
to operate the electricity system and run the wholesale market. See
Bill Comparison (PDF 85 KB).
Has there been any change to the 'Debt retirement
charge'?
No, there has been no change to this line item. This charge pays down
the debt of the former Ontario Hydro.
How can I compare these new line items with my previous
bills?
You will be able to compare the line items 'Electricity' (formerly 'Cost
for electricity') and 'Debt retirement charge' directly with your previous
bills, as these have not changed.
The charges included in the former line items 'Cost to deliver the electricity
to you' and 'Cost to deliver the electricity to us' have been split between
the new line items 'Delivery' and 'Regulatory charges'. We've made no
changes in the way your bill is calculated. See
bill comparison (PDF 85 KB).
What is the adjustment factor?
When electricity is transmitted over distances and passes through lines
and transformers, a small percentage is lost naturally. Line losses are
an unavoidable part of delivering electricity. So, we must purchase a
small amount more than what you use. To determine the amount of electricity
we need to buy for you, we use a calculation called an adjustment factor
(formerly referred to as the total loss factor) to adjust your usage.
These adjustment factors are reviewed and approved by the OEB.
How can I determine my adjustment factor?
The adjustment factor will vary according to your service type. The majority
of our residential, seasonal and farm customers have an adjustment factor
of 1.092. You can confirm this amount by looking at the 'Adjusted usage
in kilowatt-hours' line item on your bill. For example, Adjusted usage
in kilowatt-hours (100 x 1.092) = 1,092 kWh. The adjustment factor in
this example is 1.092.
What electricity charges are based on 'Adjusted usage
in kilowatt-hours'?
The charges for 'Electricity', and a portion of the charges for 'Delivery'
and 'Regulatory charges' are based on your 'Adjusted usage in kilowatt-hours'.
These charges are calculated by applying the OEB-approved adjustment factor
to the 'Metered usage in kilowatt-hours' line item.
What electricity charges are based on 'Metered usage
in kilowatt-hours'?
The 'Debt retirement charge' is calculated based on your 'Metered usage
in kilowatt-hours'. Also, a portion of the charges for 'Delivery' is based
on your electricity usage before adjustment for line losses.
What is this electricity comparison chart? How can
I read it?
For some of our customers, the comparison chart will be a new feature
on their bill. Use this handy chart to better understand your average
electricity use over time by comparing your current 'average electricity
you use per day (kWh)' to your historical usage. It will show up to seven
consumption periods — with the first line being your current usage
and the other six lines being historical. By looking at this chart, it
is easy to see how your electricity usage varies over the year.
The electricity comparison chart looks different.
What has changed?
We've improved the electricity comparison chart by adding a new column,
which shows 'Average electricity you used per day' based on either an
actual or estimated read. This chart will now appear on every bill that
you receive, as required by the Ontario government.
Where can I get more information about managing my electricity use and energy conservation?
Visit our PowerSaver Web site at www.powersaver.ca
for energy-saving tips and to download our PowerSaver brochures. More
information on conservation can be found at www.ontarioconserves.gov.on.ca.
Why is the electricity comparison chart displaying
estimated usage?
All electric utilities are required by Ontario government legislation
to show your electricity usage for each billing period, regardless of
whether it is based on an actual or estimated read.
What is Standard Supply Service?
All customers who purchase their electricity through an electricity distributor
and have not enrolled with a retailer are considered standard supply service
customers. This terminology is from the Ontario Energy Board's (OEB) Standard
Supply Service Code, which sets out the rules that govern the conduct
of Ontario electricity distributors in the provision of electricity to
customers connected to their distribution system.
I can no longer find the payment options on my bill.
Where are they located?
We've moved the payment options from the back of the remittance stub to
the back of the outer envelope. We made this change because the glossary
is now printed on the back of the remittance stub.
Where can I find out more about the changes to my
bill?
Visit the Ontario Energy Board's Web site at www.oeb.gov.on.ca
or the Ministry of Energy at www.energy.gov.on.ca.
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