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Small Business Customers

Rates and Pricing - kWh & kW

Effective May 1, 2008, the first 750 kilowatt hours (kWh) of electricity you use each month will be priced at 5.0 cents per kWh. Each kWh you use above 750 kWh per month will be priced at 5.9 cents per kWh.

Every six months, the prices for electricity may change based on the OEB's forecast for electricity prices. See details.

Electricity is shown separately from the Delivery and other industry-related charges. Hydro One passes electricity prices to you with no mark-up or profit.

As a small business customer who typically uses more than 50 kilowatts (kW) on average per month, you are set up with a meter(s) capable of reading both kWh and kW. If you don’t fit this description, see Rates and Pricing (kWh).

Delivery charges vary according to the classification or type of electric service you have at your business. Your electrical service will fall into one of the following classifications: Urban Density, Single Phase or Three Phase accounts. Look for your service classification on your bill, then locate your rates in the chart below.

Metered usage in kilowatt-hours is the amount of electricity you used in kilowatt-hours (kWh). It is calculated by taking the difference in meter readings and multiplied, if applicable, by the multiplier indicated on your meter.

Adjusted usage in kilowatt-hours is the amount of electricity you used in kWh adjusted to cover the line losses in the electricity system that are not measured by your meter. When electricity is transmitted over long distances and passes through wires and transformers, it’s normal for a small amount of power to be used or lost as heat. For example, if we deliver 1,000 kWh to you, we must purchase a small amount more than what you use. To determine the amount of electricity we need to buy for you, we use a calculation called an “adjustment factor.” The adjustment factor is approved by the Ontario Energy Board and varies according to your service type. For urban density and single phase customers, the adjustment factor is 1.092. For three phase customers the adjustment factor is 1.061.

Electricity rates effective May 1, 2008

* If you've enrolled with a retailer, the $0.25 standard supply service administration charge will be deducted from the Regulatory charges on your bill.

Detailed Breakdown of Your Small Business Electricity Rates

Electricity rates effective May 1, 2008

* If you've enrolled with a retailer, the $0.25 standard supply service administration charge will be deducted from the Regulatory charges on your bill.

Want to see a sample bill?
Visit Your Bill Explained to help you understand your Hydro One Networks bill.

Need more information?
You can get more details about pricing and other services by contacting our Customer Communications Centre by e-mail or by calling
1-877-447-4412 from 8:30 a.m. to 5:00 p.m. ET.

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