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Small Business Customers

High Bill Inquiry

Was your last bill higher than you expected?

There are a number of reasons your bill may be higher than usual. You could simply have used more energy, the bill may reflect a slightly longer billing period than you are used to seeing, or your meter may have been read inaccurately. Here are a few ideas that may help you figure out your high bill.

You may be using more energy than you think
If you’ve made any changes to your home/business or added new appliances, the additional consumption may be the reason for your high bill. Answer the questions below to help figure out where you’re spending your energy dollars. Select "continue" to see your answers.

 

Energy consumption questions	Yes	No
Have there been major changes or renovations to your building recently?
Have the hours of use for your building increased?
Have you converted to electric space heating and/or added any heaters
Do you use portable plug-in heaters?
Have you added any equipment, motors, or large appliances?
Are you using electricity for any additional purposes?
Have you recently installed air conditioning or made any changes to your HVAC system?
Continue to see your answers

Check your meter
If you’re concerned that your meter may have been read inaccurately, see How to read your meter for easy-to-follow instructions on reading your meter and understanding the results.

Use our Budget Billing Plan (formerly referred to as our payment plan) to help balance your payments
If your bill is high because your consumption has increased (you may be running your air conditioner more during a hot month, or using additional energy to heat your pool every summer) our Budget Billing Plan can help. It moderates bill fluctuations by spreading out your payments more evenly over the year.

To register for the Budget Billing Plan, call our Customer Communications Centre at 1-888-664-9376.

Important: Only customers who have not enrolled with a retailer are eligible for our Budget Billing Plan. Please call your retailer to find out what products and services they may offer.