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Home > Customers > Small Business
We understand that our small business customers have unique requirements
for using and managing electricity. That's why we've designed ths section
of the site as a helpful resource for our small business customers.
Look here for helpful information about your bill and the payment options
you have.
Your bill explained
Hydro One Networks, like all Ontario distributors, now provides you a
bill with unbundled charges. Electricity is shown separately from
Delivery and other industry-related charges, which we’re required
to pass on to you, whether or not they originate from us.
To see an overview of each line item and bill element, take a look at
a sample bill within this section
Understanding how you are billed
Knowing how you are billed will help you understand your rates and charges,
and will assist you in reading your bill. Your bill is calculated around
two main factors: how much electricity you typically use in a month
and your meter setup. Based on these, you will fall into one of two
categories:
a. For customers who typically use less than 50 kW (kilowatts)
on average per month and are set up with a standard meter(s) capable
of measuring kWh (kilowatt hours).
or
b. For customers who typically use more than 50 kW (kilowatts)
on average per month and are set up with a meter(s) capable of measuring
both kWh (kilowatt hours) and kW (kilowatts).
If you’re not sure of how you are billed, here’s
an easy way to figure it out. Take a look at the “Your new charges”
section of your bill to see your meter calculation. If that calculation
contains references to kWh (kilowatt hours), you fall under “kWh.”
If it contains references to both kWh & kW (kilowatts), then you
are billed as a “kWh & kW” customer.
For more details about your meter type and how it affects the type
of bill you receive, see Your Bill Explained.
Electricity Pricing Changes
Get the details on the most recent electricity
pricing changes and find out how they affect you and your bill.
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