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Seasonal Customers

High Bill Inquiry

Was your last bill higher than you expected?

There are a number of reasons your bill may be higher than usual. You could simply have used more energy, the bill may reflect a slightly longer billing period than you are used to seeing, or your meter may have been read inaccurately. Here are a few ideas that may help you figure out your high bill.

You may be using more energy than you think
If you’ve made any changes to your home or added new appliances, the additional consumption may be the reason for your high bill. Answer the questions below to help figure out where you’re spending your energy dollars. Select "continue" to see your answers.

Energy consumption questions	Yes	No
Have there been major changes or renovations to your home recently?
Have there been additional people living in your home in the last billing period?
Do you use an electric water heater?
Have you recently converted to electric space heating?
Do you use portable plug-in heaters?
Do you use electric baseboard heaters?
Have you added any additional large appliances?
Do you use a car block heater or interior heater in your vehicle?
Have you recently installed air conditioning?
Do you have cables that protect your water pipes from freezing?
Do you remove eavestrough ice with heating cables?
Do you have a swimming pool?
Does your swimming pool have a heat pump to warm the water?
Continue to see your answers

Check your meter
If you’re concerned that your meter may have been read inaccurately, see How to read your meter for easy-to-follow instructions on reading your meter and understanding the results.

Use our Budget Billing Plan (formerly referred to as our payment plan) to help balance your payments
If your bill is high because your consumption has increased (you may be running your air conditioner more during a hot month, or using additional energy to heat your pool every summer) our Budget Billing Plan can help. It moderates bill fluctuations by spreading out your payments more evenly over the year.

To register for the Budget Billing Plan, log in to our Self Service area, go to "Your bill" then select "Payment Options."

Important: Only customers who have not enrolled with a retailer are eligible for our Budget Billing Plan. Please call your retailer to find out what products and services they may offer.

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