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Transmission-connected Generators - Customer Relations

Customer service is one of Hydro One's top priorities. We have assigned an Account Executive to each of our customers who is responsible for developing an understanding of your business and its specific needs, and acts as your first and main point of contact with Hydro One. Your Account Executive is well informed on Hydro One's practices, policies and current industry issues and acts as your voice within our company to ensure we deliver on our promises.

• Connection Agreements
• Proposed Customer Delivery Point Performance Standards Amendment

Have a question, concern or request?
Contact one of our Hydro One Account Executives or e-mail business.relations@HydroOne.com.

Connection Agreements

The market rules and Transmission and Distribution Systems Codes require transmitters and wholesale customers to work together as part of the registration process to complete a Connection Agreement.

If you have any Connection Agreement or general contract questions, please contact your Hydro One Account Executive.

Transmission-connected Generators

The market rules and the Transmission System Code require all generators directly connected to the transmission system to enter into a connection agreement with their transmitter. This includes generators and distributors connecting to Hydro One Network's transmission system at 115kV or 230kV. Also, this applies to any customer connecting directly to the low voltage side of a Hydro One Networks transmission system transformer station.

Transmission System Code - includes a standard form for Connection Agreements.
The Code has been developed by the Ontario Energy Board (OEB) and is available at the Board's Web site.

The information required to complete a connection agreement includes:

• Connection point descriptions
  
• System planning data
  
• Updated operations protocols and
  
• Verification that connected equipment meets code requirements

For market rules, visit the Web site for the Independent Electricity System Operator (IESO)

Proposed Customer Delivery Point Performance Standards Amendment

In accordance with Section 2.5 of the Transmission System Code, Hydro One Networks Inc. (Networks) filed its Customer Delivery Point Performance Standards (CDPPS) with the Ontario Energy Board (OEB) in April 2002. Customer feedback received since this filing indicates a concern about Networks maintaining the existing performance levels for customers that are currently within the CDPPS. In other words, while addressing performance “outliers,” the concern was that Networks might allow the historical delivery point performance to deteriorate.

In response to this feedback, Networks proposes to append the existing CDPPS to address these customer concerns with a new performance standard criterion. The proposed amendment reflects Networks’ commitment to customers of meeting their electrical service expectations by driving the planning, maintaining and operating of transmission assets to reduce the risk of power interruptions.

Networks has stakeholdered the proposed amendment with customers through two Web Conferences. Networks will finalize the amendment prior to filing it with the Ontario Energy Board on August 13, 2004. The finalized amendment will be posted on our Web site and a communication will be sent out to customers.

The following documents have been attached for review:

• CDPPS Amendment Proposal (PDF 203 KB)
• CDPPS Amendment Proposal - Presentation (PDF 233 KB)
• Feedback Form

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