Customers with demand above 2 MW
For customers with demand at two megawatts (2 MW) and above, we
have assigned one of our Provincial Lines Superintendents as your main
point of contact with Hydro One. These individuals have a strong understanding
of your needs when it comes to day-to-day operational issues, as well
as the ability to provide more complex solutions that may be required.
They will develop a deep understanding of your business and are well-informed
on Hydro One's policies and practices. They're up to speed on current
industry issues and act as your voice within the company to ensure we
deliver on our promises. Contact your Provincial
Lines Superintendent.
For billing-related questions or other administrative requests, please
contact our Business Call Centre at 1-877-447-4412, Monday to Friday
8:30 a.m. to 5:00 p.m. You can also e-mail
the Business Centre.
Customers with demand below 2 MW
For customers whose demand is less than 2 MW, our Business Call Centre
staff are able to assist you. This team is trained to handle your questions
and requests, and can bring together the right team of people at Hydro
One should you require a complex solution. Call the Business Call Centre
at 1-877-447-4412, Monday to Friday 8:30 a.m. to 5:00 p.m. You can also
e-mail the Business
Centre.
Customer
Relations