At Hydro One Networks, we own and maintain Ontario's electricity transmission
system and the distribution system that delivers electricity to your home
or business. We don't generate power — we transmit and deliver it
to you, safely and reliably.
Transmit from generators
We own and maintain Ontario's transmission system that carries the electricity
at high voltage from various generation points.
Deliver to you
We own and maintain the distribution system of power lines that deliver
electricity as lower voltage to your home or business. The distribution
system is connected to our transmission system.
Connect you
We connect your home or
business to electrical power and maintain that connection, safely
and reliably.
Restore your power
We restore your power in case of outages
or emergencies.
Read your meter
We read your meter and calculate
your charges for billing purposes.
Provide account administration
We maintain
a current and historical record of your account, including your
consumption and any electricity retailer choices you make.
Maintain our property, stations and easements
We trim trees around our lines, towers and buildings, as well as remove
standing water, grass, garbage or debris on our rights of way (ROW)
and easements. Simply call our Customer Communications Centre at 1-888-664-9376
or send an e-mail
to request any of these services. We will respond within three business
days.
